“The customer is always right.”
How many times have you heard that? What a load of crap. The customer is not always right. In fact, customers are very often just plain wrong. Some expect the moon and the [...]
Customer Service
Companies are increasingly turning to the Web to reach their customer bases, in part to get in on the hype surrounding social media. Unfortunately though, using social media tools isn’t enough for effective PR or social media marketing. [...]
These days customers reward those companies that satisfy their needs and reject those that are not responsive to their needs and expectations. This article will take you through the process of setting up a customer service initiative in [...]
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