• Directory Journal

Twitter Customer Service – the Ultimate List of Stores on Twitter

by seosmarty on March 30, 2009 · 59 comments

in Shopping Online, Shopping Tools, Social Shopping

Twitter customer serviceTwitter can be an awesome shopping tool and one of the best things about that more and more companies provide an alternative customer support via Twitter.

This means, you can reach them within your favorite network and also discuss your issues in public.

So let’s see who you can find on Twitter so far (if you know any more companies, please comment, I will be constantly updating this post).

Cars:

TeslaMotors is another auto company to maintain an active Twitter stream.

Renault updates Renault_Live Twitter account (in French).

HarleyDavidson tweets company news and updates.

General Motors’s corporate bloggers “Robyn, Lesley, Wendy, Nuria, and sometimes Adam” tweet to update the world of company news.

FordCustService, updated by Shawn Lollie marketing specialist at Ford, this Tweeterfeed answers customer’s concerns and make it clear they value every customer. In reality, it is more like a support group:

FordCustService

Finance and Business:

HRBlock is the Twitter account by Tax company and software provider called H&R Block. Their Twitter profile is set to answer customers’ questions as well as share business news.

Kelly from Quicken Loans will answer any of your mortgage questions.

State Farm insurance company “for auto, life, health, home owners insurance and more” can be reached on Twitter for any finance-related questions.

Allstate is another well-known insurance company to be found on Twitter.

Hoovers.com tweets to inform followers of “the top business information provider in the world, represented on Twitter by blogger Tim Walker and communications chief Adam Hanin”.

Computers, Electronics and Internet:

Dell maintains multiple official Twitter profiles. None of them is officially designed to help customers but the good news is that it has multiple international accounts, so you can ping them depending on what country you are in.

ComcastCares is the most responsive Twitter customer support I am aware of. It has a person behind it who will answer your questions quickly and actually help solve your problem.

Comcast Cares

Embarq is another Internet service to be found on Twitter.

Plus.net is yet another Internet service provider streaming company updates via Twitter.

OfficeLiveGirl and OfficeLiveGal provide Twitter customer support for Microsoft Office Live.

Network Solutions tweet to build relationships with Twitter crowd and share company news.

Kodak has their Chief Blogger tweet their news and updates.

ThinkGeek is the great place to buy a geeky device or apparel, besides that they have an awesome Twitter stream to follow.

SanDisk, flash memory cards, mp3 players, USB drives manufacturer, for customer interaction.

Overstock can be followed on Twitter here.

Phones

Guy1067 is the name for Twitter account meant to help Car phone Warehouse’s customers as well as increase their engagement.

Canada’s wireless phone company TELUS Mobility can be found on Twitter for company news and updates.

Traveling and Transportation

JetBlue, a well-known airline ticket provider, has one of the most popular Twitter profiles I know.

British Airways maintain a pretty much active Twitter profile, addressing customers and also answering questions.

Southwest Airlines is another airlines company to be reached on Twitter.

Virgin Airlines rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction.

Going for a cruise? Catch @CarnivalCruise on Twitter to lean their offers and rates.

(Fast) Food

Brad from Starbucks posts personal Tweets as well talks to clients.

Starbucks Twitter

GottaWannaNeeda is a fun profile by Bojangles’ “Famous Chicken ‘n Biscuits”.

Popeyes Chicken and Biscuits tweets new offers and news.

SeamlessWeb, a place to order food online, streams company news and answers customers’ questions.

FriendofBigRock is the Twitter community for those who like Big Rock beer.

Whole Foods tweet organic news fresh and advice and can also be reached by customers.

Plan to have a big, delicious, premium-quality burger? Check out Carl’s Jr. on Twitter.

Hardee’s is another place to have a burger over Twitter.

Dunkin’ Donuts can be caught on Twitter any time. They have enjoyable Twitter stream, so be sure to check them out!

Bigelow Tea is a tea company with Twitter stream updated by Justin and Linda.

Clothes and Fashion

Best Buy CMO can be reached via Twitter to ask a question.

Zappos tweets via their CEO that goes by name “Tony”. The awesome thing about this account is that they follow back almost everyone, this means you can DM them privately.

Zappos Twitter

Nordstrom is another fashion specialty retailer to be found on Twitter.

Pacsun clothing provider uses Twitter to unite its customers’ community.

Avelle is the retailer of designer handbags. Their Executive Vice President tweets company news and helps customers.

KEEN, shoes and bags manufacturer, leverage Twitter for customer service and community building.

Onlineshoes.com supports customers via Twitter here.

T.J. Maxx Stores welcome their customers’ ideas on Twitter.

Threadless, graphic T-shirts manufacturer, use Twitter to update followers of company news.

BustedTees is another manufacturer of T-shirts to be found on Twitter.

Jewelry store Xenabeauty can be found on Twitter here.

Delight.com maintains quite an active Twitter account.

Toys

Toys”R”Us is a globally recognized toys retailer tweeting about company special offers and deals.

Home

HomeDepot’s spokesman tweets to provide “another way for customers to ask about their projects and our stores”.

Etsy, an online marketplace for home-made products, also has the corporate Twitter profile.

Books

Borders.com Twitter profile is updated by “Matt.”

Health

GHChealth maintain rather an active and popular Twitter profile.

Polar Electro tweets via rep Chris.

Post image by foxypar4

{ 34 comments… read them below or add one }

Adam Hanin March 30, 2009 at 2:02 pm

Don’t forget @hoovers – insight and support for cusotmers of Hoovers.com

Reply

Adam Hanin March 30, 2009 at 2:04 pm

Also – @GMblogs for official info on everything GM.

Reply

Mahesh Murthy March 30, 2009 at 2:10 pm

Pinstorm is an online marketing company which has had an active Twitter ID for a while: Pinstormer.

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colin March 30, 2009 at 2:38 pm

This is anything but an ultimate list – it’s so depressingly slanted at big brands only. Twitter is used by hundreds of independent businesses to get their message out. This is a very disappointing and under-researched piece.

Reply

csknet March 30, 2009 at 2:52 pm

flykingfisher – Kingfisher Airlines from India

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L. Chase March 30, 2009 at 3:06 pm

Our awesome little flower shop is tweet’n away too! It’s Chezbloom and we are your full service, super creative and friendly flower shop. Tweet Tweet

Reply

Gerald Weber March 30, 2009 at 3:08 pm

Wow what a cool list. I actually use Embarq for my business line and internet service. Pretty cool to know they are on Twitter.

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Timerie March 30, 2009 at 3:15 pm

Thanks for the list! Don’t forget @Etsy of etsy.com

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Anna March 30, 2009 at 3:17 pm

Here are a few more:

@BordersMedia

@1800flowers

@Oakley_Inc

Reply

SurePayroll March 30, 2009 at 3:23 pm

Great list you have started. Here are a few more:

@OmnitureCare – Omniture (Web Analytics & more)
@Lyris – Lyris (Web Analytics & more)
@SurePayroll – SurePayroll (Finance)
@Woot – Woot (Shopping)
@ScotMonty – Ford (Automotive)
@AdamDenison – GM (Automotive)
@GMblogs – GM (Automotive)
@Etsy – Etsy.com (Shopping)
@Threadless – Threadless.com (Tshirts)
@lessaccounting – Lessaccounting.com (Finance)
@BustedTees – BustedTees.com (Tshirts)
@ExactTarget – Exact Target (Tech)
@MarriottIntl – Marriott (Hotel/Travel)
@Overstock – Overstock (Shopping)

Reply

Anna March 30, 2009 at 4:04 pm

Hey Colin, I would say that this is probably more beneficial as a big brand list. There are many independents, but then again, they are usually easier to reach, aren’t they? But being able to talk to the CEO of a huge corporation about your concern is more rare; hence the compilation of a list.

Also, I think the author stated the list will be evergreen; this seems more like the start of a conversation to make this page the ultimate list, not claiming it’s ultimate already ;)

Reply

Hoc March 30, 2009 at 4:29 pm

Well, someone needs to put this in a web 2.0 format so it’s easier to search through. I have another one to add: @xenabeauty (Fashion Jewelry)

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seosmarty March 30, 2009 at 5:00 pm

Thanks tons! I have updated the post with most of the suggestions above. I really meant to mention large stores here, also Internet marketing companies and their Twitter profiles are plenty (me being one of them), so they deserve the whole separate post.

Reply

James March 30, 2009 at 5:04 pm

Global Healing Center is another good online store focused on Natural Health that is on twitter as well. They have a pretty good amount of followers.

http://twitter.com/GHChealth

Reply

Sarah Merion March 30, 2009 at 5:30 pm

Great list! I still think Comcast is my favorite though I have yet to use them…. Comcast is usually the reason for all my headaches. Maybe next time I need to do something I’ll just @reply them.

PS – I want flyertalk.com to get on Twitter.

Reply

Alysson March 30, 2009 at 5:43 pm

Virgin Airlines is a great example of a company using Twitter to its full potential. They rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction. You should definitely check out the @VirginAmerica Twitterstream.

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@andrearnaud March 31, 2009 at 9:59 am

More Agencies/Digital Media/email marketing/surveys:
@idmedialondon
@razorfish
@daredigital
@agencyrepublic
@syzygyuk
@profero
@ctcthelp (Constant Contact)
@spinnakerpro
@barbariangroup
@bronto
@icontact
@mailchimp
@getresponse
@questionpro
@sensorpro_us
@zoomerang

Reply

James March 31, 2009 at 3:50 pm

Heres another – a big brand not mentioned – Polar @chrispolarusa

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Lynda April 3, 2009 at 6:31 pm

Delight just broke through with 2,000 followers
@Delight_com
http://twitter.com/Delight_com

Reply

Tim April 5, 2009 at 4:52 pm

Check out @acehardwarephx, it is an excellent example of how a group of independently owned Ace Hardware stores in a metropolitan area is using Twitter to notify their followers of specials and events and to link followers to their sales circulars. They also use Twitter to direct them to their Facebook page to help grow their fan base and provide more detailed communications.

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David Kranser May 5, 2009 at 6:49 am

Pinnaclemicro.com has a twitter account at http://www.twitter.com/Pinnaclemicro were we give away coupons, run contests and promote our affiliate programs.

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Joshua June 4, 2009 at 11:41 pm

@bwcookiecompany

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John Moore June 30, 2009 at 12:27 am

Don’t forget the Grocery Stores. @bilosupersaver has great customer service.

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ToniAnn July 2, 2009 at 5:17 pm

Unbeatable Sale now has a Twitter page
http://www.twitter.com/Unbeatablesales

Reply

alessandro July 6, 2009 at 9:20 am

don’t forget @Mandarina__Duck – Customer service related to the e-shop

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katie ogle September 22, 2009 at 8:45 pm

Great group to start with

Here is another one for you:

@brodymackfans – clothing for men – http://www.brodymack.com

Reply

Nicole at Teleflora October 13, 2009 at 5:32 pm

We’re on Twitter, too! @Teleflora

Reply

Deal Gal November 10, 2009 at 10:19 am

Thank you for the list. Already checking it out.

Reply

Become.com November 12, 2009 at 7:25 pm

Become.com is on twitter, too! @Become

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Wholesale April 23, 2010 at 8:08 am

The awesome thing about this account is that they follow back almost everyone, this means you can DM them privately.

Reply

Paul Hopkins May 1, 2010 at 8:01 am

Great list of companies offering customer services via Twitter. Here are some more;

@Otto_de – German mail order company
@cpwcares – Carphone Warehouse
@easyJetcare – Low cost airline
@BTcare – Telecoms
@airberlin – German airline
@virgintrains – Train company

Reply

Jay Neely November 9, 2010 at 7:16 pm

@ColdEEZE – Cold-EEZE, the Zinc lozenge cold remedy company has a twitter account. They’re responding to recommendations and giving away care packages.

Reply

Paycom Payroll Services December 20, 2010 at 3:14 pm

I also appreciate @twelpforce

Reply

Digital Marketing Company February 14, 2013 at 3:05 pm

The best thing’s that more and more companies provide an alternative customer support via Twitter.

Reply

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