Twitter Customer Service – the Ultimate List of Stores on Twitter
by seosmarty on March 30th, 2009
Twitter can be an awesome shopping tool and one of the best things about that more and more companies provide an alternative customer support via Twitter.
This means, you can reach them within your favorite network and also discuss your issues in public.
So let’s see who you can find on Twitter so far (if you know any more companies, please comment, I will be constantly updating this post).
Cars:
TeslaMotors is another auto company to maintain an active Twitter stream.
Renault updates Renault_Live Twitter account (in French).
HarleyDavidson tweets company news and updates.
General Motors’s corporate bloggers “Robyn, Lesley, Wendy, Nuria, and sometimes Adam” tweet to update the world of company news.
FordCustService, updated by Shawn Lollie marketing specialist at Ford, this Tweeterfeed answers customer’s concerns and make it clear they value every customer. In reality, it is more like a support group:
Finance and Business:
HRBlock is the Twitter account by Tax company and software provider called H&R Block. Their Twitter profile is set to answer customers’ questions as well as share business news.
Kelly from Quicken Loans will answer any of your mortgage questions.
State Farm insurance company “for auto, life, health, home owners insurance and more” can be reached on Twitter for any finance-related questions.
Allstate is another well-known insurance company to be found on Twitter.
Hoovers.com tweets to inform followers of “the top business information provider in the world, represented on Twitter by blogger Tim Walker and communications chief Adam Hanin”.
Computers, Electronics and Internet:
Dell maintains multiple official Twitter profiles. None of them is officially designed to help customers but the good news is that it has multiple international accounts, so you can ping them depending on what country you are in.
ComcastCares is the most responsive Twitter customer support I am aware of. It has a person behind it who will answer your questions quickly and actually help solve your problem.
Embarq is another Internet service to be found on Twitter.
Plus.net is yet another Internet service provider streaming company updates via Twitter.
OfficeLiveGirl and OfficeLiveGal provide Twitter customer support for Microsoft Office Live.
Network Solutions tweet to build relationships with Twitter crowd and share company news.
Kodak has their Chief Blogger tweet their news and updates.
ThinkGeek is the great place to buy a geeky device or apparel, besides that they have an awesome Twitter stream to follow.
SanDisk, flash memory cards, mp3 players, USB drives manufacturer, for customer interaction.
Overstock can be followed on Twitter here.
Phones
Guy1067 is the name for Twitter account meant to help Car phone Warehouse’s customers as well as increase their engagement.
Canada’s wireless phone company TELUS Mobility can be found on Twitter for company news and updates.
Traveling and Transportation
JetBlue, a well-known airline ticket provider, has one of the most popular Twitter profiles I know.
British Airways maintain a pretty much active Twitter profile, addressing customers and also answering questions.
Southwest Airlines is another airlines company to be reached on Twitter.
Virgin Airlines rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction.
Going for a cruise? Catch @CarnivalCruise on Twitter to lean their offers and rates.
(Fast) Food
Brad from Starbucks posts personal Tweets as well talks to clients.
GottaWannaNeeda is a fun profile by Bojangles’ “Famous Chicken ‘n Biscuits”.
Popeyes Chicken and Biscuits tweets new offers and news.
SeamlessWeb, a place to order food online, streams company news and answers customers’ questions.
FriendofBigRock is the Twitter community for those who like Big Rock beer.
Whole Foods tweet organic news fresh and advice and can also be reached by customers.
Plan to have a big, delicious, premium-quality burger? Check out Carl’s Jr. on Twitter.
Hardee’s is another place to have a burger over Twitter.
Dunkin’ Donuts can be caught on Twitter any time. They have enjoyable Twitter stream, so be sure to check them out!
Bigelow Tea is a tea company with Twitter stream updated by Justin and Linda.
Clothes and Fashion
Best Buy CMO can be reached via Twitter to ask a question.
Zappos tweets via their CEO that goes by name “Tony”. The awesome thing about this account is that they follow back almost everyone, this means you can DM them privately.
Nordstrom is another fashion specialty retailer to be found on Twitter.
Pacsun clothing provider uses Twitter to unite its customers’ community.
Avelle is the retailer of designer handbags. Their Executive Vice President tweets company news and helps customers.
KEEN, shoes and bags manufacturer, leverage Twitter for customer service and community building.
Onlineshoes.com supports customers via Twitter here.
T.J. Maxx Stores welcome their customers’ ideas on Twitter.
Threadless, graphic T-shirts manufacturer, use Twitter to update followers of company news.
BustedTees is another manufacturer of T-shirts to be found on Twitter.
Jewelry store Xenabeauty can be found on Twitter here.
Delight.com maintains quite an active Twitter account.
Toys
Toys”R”Us is a globally recognized toys retailer tweeting about company special offers and deals.
Home
HomeDepot’s spokesman tweets to provide “another way for customers to ask about their projects and our stores”.
Etsy, an online marketplace for home-made products, also has the corporate Twitter profile.
Books
Borders.com Twitter profile is updated by “Matt.”
Health
GHChealth maintain rather an active and popular Twitter profile.
Polar Electro tweets via rep Chris.
Post image by foxypar4
Related Posts
Tags: customer service, Featured, twitter
Adam Hanin
March 30thDon’t forget @hoovers – insight and support for cusotmers of Hoovers.com
Adam Hanin
March 30thAlso – @GMblogs for official info on everything GM.
Mahesh Murthy
March 30thPinstorm is an online marketing company which has had an active Twitter ID for a while: Pinstormer.
colin
March 30thThis is anything but an ultimate list – it’s so depressingly slanted at big brands only. Twitter is used by hundreds of independent businesses to get their message out. This is a very disappointing and under-researched piece.
csknet
March 30thflykingfisher – Kingfisher Airlines from India
Twitter Customer Service - the Ultimate List of Stores on Twitter — Hobby Cash: Make Cash Blogging About the Things You Love
March 30th[...] Continued here: Twitter Customer Service – the Ultimate List of Stores on Twitter [...]
Customer Service Twitter Accounts
March 30th[...] much closer to companies. I was surprised to read an article this morning about the exact topic! Twitter customer service: the ultimate list of stores on Twitter talked about how companies have one account and that is for customer service. I thought this was [...]
L. Chase
March 30thOur awesome little flower shop is tweet’n away too! It’s Chezbloom and we are your full service, super creative and friendly flower shop. Tweet Tweet
Gerald Weber
March 30thWow what a cool list. I actually use Embarq for my business line and internet service. Pretty cool to know they are on Twitter.
Timerie
March 30thThanks for the list! Don’t forget @Etsy of etsy.com
Anna
March 30thHere are a few more:
@BordersMedia
@1800flowers
@Oakley_Inc
SurePayroll
March 30thGreat list you have started. Here are a few more:
@OmnitureCare – Omniture (Web Analytics & more)
@Lyris – Lyris (Web Analytics & more)
@SurePayroll – SurePayroll (Finance)
@Woot – Woot (Shopping)
@ScotMonty – Ford (Automotive)
@AdamDenison – GM (Automotive)
@GMblogs – GM (Automotive)
@Etsy – Etsy.com (Shopping)
@Threadless – Threadless.com (Tshirts)
@lessaccounting – Lessaccounting.com (Finance)
@BustedTees – BustedTees.com (Tshirts)
@ExactTarget – Exact Target (Tech)
@MarriottIntl – Marriott (Hotel/Travel)
@Overstock – Overstock (Shopping)
Anna
March 30thHey Colin, I would say that this is probably more beneficial as a big brand list. There are many independents, but then again, they are usually easier to reach, aren’t they? But being able to talk to the CEO of a huge corporation about your concern is more rare; hence the compilation of a list.
Also, I think the author stated the list will be evergreen; this seems more like the start of a conversation to make this page the ultimate list, not claiming it’s ultimate already
Hoc
March 30thWell, someone needs to put this in a web 2.0 format so it’s easier to search through. I have another one to add: @xenabeauty (Fashion Jewelry)
seosmarty
March 30thThanks tons! I have updated the post with most of the suggestions above. I really meant to mention large stores here, also Internet marketing companies and their Twitter profiles are plenty (me being one of them), so they deserve the whole separate post.
James
March 30thGlobal Healing Center is another good online store focused on Natural Health that is on twitter as well. They have a pretty good amount of followers.
http://twitter.com/GHChealth
Sarah Merion
March 30thGreat list! I still think Comcast is my favorite though I have yet to use them…. Comcast is usually the reason for all my headaches. Maybe next time I need to do something I’ll just @reply them.
PS – I want flyertalk.com to get on Twitter.
Alysson
March 30thVirgin Airlines is a great example of a company using Twitter to its full potential. They rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction. You should definitely check out the @VirginAmerica Twitterstream.
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March 31st[...] Loans Blog – Discover Important Secrets About Best Free …Related Blogs on customer serviceTwitter Customer Service – the Ultimate List of Stores on Twitternancynall.com » Blog Archive » Calling customer service.Finandom dot Com » Blog Archive » Good [...]
@andrearnaud
March 31stMore Agencies/Digital Media/email marketing/surveys:
@idmedialondon
@razorfish
@daredigital
@agencyrepublic
@syzygyuk
@profero
@ctcthelp (Constant Contact)
@spinnakerpro
@barbariangroup
@bronto
@icontact
@mailchimp
@getresponse
@questionpro
@sensorpro_us
@zoomerang
James
March 31stHeres another – a big brand not mentioned – Polar @chrispolarusa
Lynda
April 3rdDelight just broke through with 2,000 followers
@Delight_com
http://twitter.com/Delight_com
Tim
April 5thCheck out @acehardwarephx, it is an excellent example of how a group of independently owned Ace Hardware stores in a metropolitan area is using Twitter to notify their followers of specials and events and to link followers to their sales circulars. They also use Twitter to direct them to their Facebook page to help grow their fan base and provide more detailed communications.
The Ultimate List of Twitter Tools | BrandsAmongMany
April 10th[...] Twitter Customer Service – The ultimate list of Stores on Twitter (great list!) [...]
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April 14th[...] Twitter Customer Service – The ultimate list of Stores on Twitter (great list!) [...]
How TV and Movie Characters Get on Twitter
April 15th[...] numerous huge brands got on Twitter, it is no wonder TV and movie characters do that [...]
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April 21st[...] Twitter Customer Service – the Ultimate List of Stores on Twitter. [...]
David Kranser
May 5thPinnaclemicro.com has a twitter account at http://www.twitter.com/Pinnaclemicro were we give away coupons, run contests and promote our affiliate programs.
The Ultimate List of People To Follow on Twitter - Media Sosial
May 23rd[...] Twitter Customer Service – the Ultimate List of Stores on Twitter [...]
Joshua
June 4th@bwcookiecompany
John Moore
June 30thDon’t forget the Grocery Stores. @bilosupersaver has great customer service.
ToniAnn
July 2ndUnbeatable Sale now has a Twitter page
http://www.twitter.com/Unbeatablesales
alessandro
July 6thdon’t forget @Mandarina__Duck – Customer service related to the e-shop
Diseñador de blogs y webs. COOKIEFACE. Blog & Web designer, Blog about Design & Stuff. Blog de diseño y actualidad. - Atención al cliente a través de Twitter
August 20th[...] Twitter como canal de atención al cliente (MKT Bloc),Twitter como Servicio al Cliente (Nacho), Twitter Customer Service – the Ultimate List of Stores on Twitter (Shopping Journal), 7 Impressive Twitter Customer Service/Brand Management Cases [...]
5 Smart Twitter Tips to Find Shopping Deals
September 22nd[...] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to [...]
katie ogle
September 22ndGreat group to start with
Here is another one for you:
@brodymackfans – clothing for men – http://www.brodymack.com
5 Smart Twitter Tips to Find Shopping Deals | Affiliate Program Marketing Online
September 23rd[...] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to [...]
See World » Blog Archive » 5 Smart Twitter Tips to Find Shopping Deals
September 25th[...] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to [...]
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September 25th[...] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to [...]
Nicole at Teleflora
October 13thWe’re on Twitter, too! @Teleflora
yokozona » 5 Smart Twitter Tips to Find Shopping Deals
October 29th[...] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to [...]
Deal Gal
November 10thThank you for the list. Already checking it out.
Become.com
November 12thBecome.com is on twitter, too! @Become
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