Sample Questionnaires for Training Needs Analyses

Earlier, we posted an article about how to conduct a training needs analysis (TNA). Many readers of that article expressed interest in sample questionnaires for an analysis of the sort described.

There is no single “one size fits all” questionnaire that can serve this purpose. Company requirements vary too widely, and any analysis of an employee base must be tailored to that specific group and the unique attributes of their work. That said, it is possible to share with our readers examples of the kinds of things that assessment instruments ask, with the understanding that these must of course be customized for the particular workplace being analyzed.

Sample Surveys

The previous article mentioned several components that may be chosen as elements of a TNA.  These approaches included observation, interviews, surveys, job description analysis, difficulty-of-task analysis, problem-solving conferences, identification of motivating personality factors, and analysis of organizational policies.

For the sake of providing a useful example in this limited space, we will focus on surveys. The reasons for this are threefold. First, no matter how a TNA is constructed, at some point it must entail direct input from the individuals who are candidates for training. Surveys accomplish this handily, and are perhaps the most frequently used tool in such analyses.

Second, a survey has arguably the broadest reach of any TNA methodology applied throughout an organization, so it is a high-value tool that offers a lot of “bang for the buck.”  Finally, once a survey is created, any interviews which are conducted can use that form as a starting point for more open-ended oral interviews. In this manner the survey does double duty, supporting more than one TNA technique.

Defining Survey Scope

Before using any sample surveys – or most critically, when creating surveys from scratch – it is important to be clear on precisely what the survey is intended to analyze. This in turn shapes what questions are invented, or what and how existing questions are customized.

The best way to achieve this is to first create a meta-list of the areas of inquiry the survey should explore. For example, let’s assume we want to assess the training needs of our customer service staff.  Even before looking at any pre-written surveys, we consider what we know of customer service operations and the nature of our business, and do a little brainstorming about topic areas to be addressed.  Perhaps we determine the employee survey should probe people’s knowledge of returns policies, their ability to deal with unsatisfied customers, and their judgment about when to escalate a problem to a higher tier of support.

Once this scope is defined, we might then expect to come up with a survey in three sections, with detailed questions in each of these subject areas.

We keep this in mind when evaluating existing surveys against our needs, or when creating questions for our own original assessment instrument. This ensures that the survey we use will be truly relevant to our requirements.

Training Needs Analysis Survey Samples

A well-done TNA survey can be lengthy. Rather than reproduce them here, the following links include a variety of examples in their entirety.  A link to a sample survey does not indicate endorsement of any associated products or services at that link.

IT Training: A Windows Office Suite self-assessment for computer users.

General Needs Assessment, Managerial and Office Skills

Common Business Needs:  Equal Opportunites, Sales, Health & Safety, more. Several samples online.

Skills Self-Assessment – portion of a larger TNA survey series.

~~~

Deborah Teramis Christian is a freelance writer and former business consultant who writes on a variety of contemporary issues.

308 comments
  • hi mitali i think i know you, if you study in central academy year 2003-2005 batch in gorakhpur (u.p)

  • Please send me a sample of TNA for staff and farmers for the project of soil management and food security project

  • An important point about no “one size fits all” with TNA’s. It needs to be customised for the company, role and to some extent the level of experience.
    Along with your excelent example the Team at RapidBI have several TNA templates published on our blog which people are welcome to take and use:
    http://rapidbi.com/management/train-the-trainer-and-training-needs-analysis/

    We have over 10 listed – here are links to the most popular ones:
    http://rapidbi.com/management/training-needs-analysis-tna-sample-templates/
    http://rapidbi.com/management/training-needs-analysis-template-tna-sample/
    http://rapidbi.com/management/training-needs-analysis-template-call-centre/

  • hi , dear all, would you do me a favor and send me a questionnaire about the role of internet news in vocabulary learning

  • please help me, i badly need a sample for Training need Analysis-cum-Survey on Situation of Rural Development Program. Can you help me?.
    Jimmy

  • please send me questionnaire on “THE IMPACT OF TRAINING AND DEVELOPMENT ON TEACHERS PERCEIVED PERFORMANCE”.

  • hi friends i doing my MBA finaly year, i need project for training need assessment can any one help me in this

  • Hi everyone, I currently am working in HR for a large housing company. I am evaluating the training that the employees receive and considering whether it is effective. In order to do this I have decided to create pre and post questionnaires to identify what areas can be improved or what training is no longer required. I would be very grateful if you have any ideas or sample questionnaires, please send them to begumm@bcha.co.uk. Once I have finished collating the information I will be happy to share what I have done to anyone who may be interested.

    Thank you

  • PLEASE send me a PRODUCT DISTRIBUTION AND MARKETING PERFOMANCES questionnaire. RATING SCALE QUESTIONNAIRE ONLY … THANK YOU VERY MUCH! Hoping for your favorable response as soon as possible.. tnx (smhv1211@yahoo.com

  • pls send me a sample questionaire on the relevance of education and training in the hospitality industry

  • hello,
    I’m a final student of UITM, so i’m required to conduct a research, so
    Could you send me the questionnaire of training design and job performance?

  • plzz send me questionaire on leadership…which is simple nd easy 2 understand……
    plzz send as early as possible…..urgently need ths….

  • HAI i m management students, my speciliast in HR. i am doing my project on EFFECTIVENESS OF TRAINING . PLS SEND QUESTIONEER. TRAINING provided the employee and management level. pls send me waiting fr ur reply.

  • Hi, I just wanted to thank the author for providing an excellent example of a TNA survey. I really wish everyone else would just be grateful for the example and stop begging the author and DirJournal to do their work for them.

  • please sent me any livelihood program training design for my assignment…Anyone could help…Thank you and Godspeed

  • hi everyone
    i looking out for questinnaire for security services effectiveness. anyone has a used questinnaire that i can use for my report writting, thx

    mei

  • i want a sample questionare on training need assesment of districts education managers.Please send and oblidge

  •  pls send  me a questionnaire on training needs assessment for supervisory levels at organisation

  • helo. I m kashif Ali Turi and doing MBA. I need a Training Needs Assessment questionnaires. So please end it to me. 

  • i want model questionnaire on employees training and development . so  please you will sent it .

  • Hi I want a sample questionnaire on Training Need Assessment of the Officials below rank of Rangers working in the forest department of Maharashtra including Joint Forest Management Committees
    Please send on following e-mail
    sahebrao.kshirsagar@gmail.com

  • Earlier, we posted an article
    about how to conduct a training needs analysis (TNA). Many readers of
    that article expressed interest in sample questionnaires for an analysis
    of the sort described.

    There is no single “one size fits all” questionnaire that can serve
    this purpose. Company requirements vary too widely, and any analysis of
    an employee base must be tailored to that specific group and the unique
    attributes of their work. That said, it is possible to share with our
    readers examples of the kinds of things that assessment instruments ask,
    with the understanding that these must of course be customized for the
    particular workplace being analyzed.

    Sample Surveys

    The previous article mentioned several components that may be chosen
    as elements of a TNA.  These approaches included observation,
    interviews, surveys, job description analysis, difficulty-of-task
    analysis, problem-solving conferences, identification of motivating
    personality factors, and analysis of organizational policies.

    For the sake of providing a useful example in this limited space, we
    will focus on surveys. The reasons for this are threefold. First, no
    matter how a TNA is constructed, at some point it must entail direct
    input from the individuals who are candidates for training. Surveys
    accomplish this handily, and are perhaps the most frequently used tool
    in such analyses.

    Second, a survey has arguably the broadest reach of any TNA
    methodology applied throughout an organization, so it is a high-value
    tool that offers a lot of “bang for the buck.”  Finally, once a survey
    is created, any interviews which are conducted can use that form as a
    starting point for more open-ended oral interviews. In this manner the
    survey does double duty, supporting more than one TNA technique.

    Defining Survey Scope

    Before using any sample surveys – or most critically, when creating
    surveys from scratch – it is important to be clear on precisely what the
    survey is intended to analyze. This in turn shapes what questions are
    invented, or what and how existing questions are customized.

    The best way to achieve this is to first create a meta-list of the
    areas of inquiry the survey should explore. For example, let’s assume we
    want to assess the training needs of our customer service staff.  Even
    before looking at any pre-written surveys, we consider what we know of
    customer service operations and the nature of our business, and do a
    little brainstorming about topic areas to be addressed.  Perhaps we
    determine the employee survey should probe people’s knowledge of returns
    policies, their ability to deal with unsatisfied customers, and their
    judgment about when to escalate a problem to a higher tier of support.

    Once this scope is defined, we might then expect to come up with a
    survey in three sections, with detailed questions in each of these
    subject areas.

    We keep this in mind when evaluating existing surveys against our
    needs, or when creating questions for our own original assessment
    instrument. This ensures that the survey we use will be truly relevant
    to our requirements.

    Training Needs Analysis Survey Samples

    A well-done TNA survey can be lengthy. Rather than reproduce them
    here, the following links include a variety of examples in their
    entirety.  A link to a sample survey does not indicate endorsement of
    any associated products or services at that link.

    IT Training: A Windows Office Suite self-assessment for computer users.

    General Needs Assessment, Managerial and Office Skills

    Common Business Needs:  Equal Opportunites, Sales, Health & Safety, more. Several samples online.

    Skills Self-Assessment – portion of a larger TNA survey series

  • can you please send me a questionnaire on assesement of dairy farming for a farmer.it will be very kind of you to help me out.thanks a ton.

  • please send me a questionnaire on training need analysis of non-management staffs in a manufacturing company.