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DirJournal Editorial Verdict

Dialpad Ai is listed on DirJournal under AI Receptionist in San Ramon, CA, United States.

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Editorial Verification

Full Audit Transparency Report

  • 200 OK StatusVerified

    Primary website is live, secure (HTTPS), and free of malware.

  • Domain AgeVerified

    Real-world domain age (≥1 yr, verified via the Wayback Machine) OR pre-migration legacy ID OR ≥2 years of platform tenure. Survival across multiple search-engine update cycles is itself a trust signal.

  • Schema ValidationVerified

    Valid Organization / ProfessionalService JSON-LD emitted on every page load — checked at render time.

  • Citation ClarityVerified

    Verified outbound links to at least two authoritative sources (social profiles, sameAs URLs).

  • Operational HistoryVerified

    Minimum 12-month active history in the claimed industry — derived from the business's founding year, Wayback-verified domain age, or listing tenure (any one signal passes).

  • Entity RegistrationPending Manual Review

    Cross-referenced with official state or country business registries.

  • Physical FootprintPending Manual Review

    Verified non-virtual presence via Google Maps or official lease documentation.

  • Active LeadershipData Incomplete

    Confirmation of key team members and executive roles.

    Complete in Dashboard

  • NAP ConsistencyPending Manual Review

    Verified match of Name, Address, and Phone data across platforms.

  • Professional LicensingPending Manual Review

    Verification of required industry-specific certifications or licenses.

  • Sentiment AuditPending Manual Review

    Manual review of third-party reputation signals (BBB, Trustpilot, etc.).

  • Editorial DiscretionPending Manual Review

    Final human review to ensure the business provides genuine value.

This entity has not yet undergone the 12-Point Manual Editorial Audit. The 5 Verified points above are objective system checks this listing already passes; the remaining 7 are manual editorial reviews that still need a human auditor's sign-off.

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About

Dialpad Ai

Dialpad Ai is the AI layer inside Dialpad's unified communications platform, providing an AI voice agent, real-time call transcription, sentiment analysis, and AI-powered contact center features. Dialpad Ai targets teams that want AI receptionist capabilities inside a broader business phone and contact center product.

Dialpad's AI story is distinctive because DialpadGPT — the model powering transcription, summaries, and the voice agent — is trained on billions of minutes of business phone conversations rather than general web data. That specialization is what Dialpad's marketing points to when comparing its voice agent's real-world accuracy against generic LLM-backed alternatives. The AI receptionist capability sits inside the Ai Agent product line, which is itself part of the broader Dialpad Ai Contact Center. That packaging means AI receptionist deployments inherit Dialpad's routing tree, business number provisioning, and contact-center analytics. Real-time coaching, sentiment scoring, and automated call summaries run on every conversation — AI-handled or human — without additional configuration. Dialpad targets teams that already run Dialpad for their business phone, contact center, or sales dialer. Standalone AI-receptionist-only adoption is uncommon; the more common pattern is teams adding the Ai Agent tier onto an existing Dialpad seat. Pricing is per-seat with AI features gated to the higher-tier plans.

DirJournal's Perspective · System-Derived Authority

Editorial analysis

Dialpad Ai is listed on DirJournal under AI Receptionist in San Ramon, CA, United States.

Reviewed by DirJournal Editorial Board

Frequently Asked

About Dialpad Ai

What does Dialpad Ai do?
Dialpad Ai is the AI layer inside Dialpad's unified communications platform, providing an AI voice agent, real-time call transcription, sentiment analysis, and AI-powered contact center features. Dialpad Ai targets teams that want AI receptionist capabilities inside a broader business phone and contact center product.
Where is Dialpad Ai based?
Dialpad Ai is based in San Ramon, CA, United States.
When was Dialpad Ai founded?
Dialpad Ai was founded in 2011 and has been operating for 15 years.
How can I contact Dialpad Ai?
Contact Dialpad Ai by phone at 415-469-1690.
Technical Grounding
JSON-LDSoftwareApplication
Address
2700 Camino Ramon
Location
San Ramon, CA, United States
Founded
2011
Team Size
1-10 employees
Digital Footprint · Technical Entity Graph
  • Website
    dialpad.com/aiHTTPS
  • Schema Type
    SoftwareApplication
  • JSON-LD
    Active
  • NAP Vault ID
    Not assigned
  • Social Profiles
    3 verified profiles
  • Platform Tenure
    New listing
View Technical Schema▸
@type
SoftwareApplication
areaServed
Global

Knows About

AI Voice AgentDialpadGPTReal-Time TranscriptionSentiment AnalysisAI Contact CenterSan Ramon California

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