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DirJournal Editorial Verdict

Salesforce is a DirJournal-verified AI-Powered CRM Ecosystems entity.

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Editorial Verification

Full Audit Transparency Report

  • 200 OK StatusVerified

    Primary website is live, secure (HTTPS), and free of malware.

  • Domain AgeVerified

    Real-world domain age (≥1 yr, verified via the Wayback Machine) OR pre-migration legacy ID OR ≥2 years of platform tenure. Survival across multiple search-engine update cycles is itself a trust signal.

  • Schema ValidationVerified

    Valid Organization / ProfessionalService JSON-LD emitted on every page load — checked at render time.

  • Citation ClarityVerified

    Verified outbound links to at least two authoritative sources (social profiles, sameAs URLs).

  • Operational HistoryVerified

    Minimum 12-month active history in the claimed industry — derived from the business's founding year, Wayback-verified domain age, or listing tenure (any one signal passes).

  • Entity RegistrationPending Manual Review

    Cross-referenced with official state or country business registries.

  • Physical FootprintVerified

    Verified non-virtual presence via Google Maps or official lease documentation.

  • Active LeadershipVerified

    Confirmation of key team members and executive roles.

  • NAP ConsistencyPending Manual Review

    Verified match of Name, Address, and Phone data across platforms.

  • Professional LicensingVerified

    Verification of required industry-specific certifications or licenses.

  • Sentiment AuditVerified

    Manual review of third-party reputation signals (BBB, Trustpilot, etc.).

  • Editorial DiscretionVerified

    Final human review to ensure the business provides genuine value.

This entity has not yet undergone the 12-Point Manual Editorial Audit. The 5 Verified points above are objective system checks this listing already passes; the remaining 7 are manual editorial reviews that still need a human auditor's sign-off.

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About

Salesforce

Salesforce sells CRM software for sales, service, marketing and commerce teams, with Agentforce AI agents, Slack, Tableau and Data 360 included in its newer editions. Sales Cloud runs from a $0 Free Suite and $25 Starter Suite up to Max at $550 per user per month, billed annually above Starter. Every Sales Cloud edition comes with a 30-day free trial and no credit card.

Marc Benioff, Parker Harris, Frank Dominguez and Dave Moellenhoff started Salesforce on March 8, 1999, in a rented one-bedroom apartment at 1449 Montgomery Street on San Francisco’s Telegraph Hill. The company listed on the New York Stock Exchange on June 23, 2004, raising $110 million at $11 a share under the ticker CRM. Fiscal 2026 revenue, for the year ended January 31, 2026, reached $41.5 billion, up 10% year over year, and remaining performance obligation stood at $72.4 billion. Agentforce annual recurring revenue hit $800 million in the same period. Salesforce reports more than 1 million customers, and IDC has ranked it the No. 1 CRM provider for 13 consecutive years. Acquisitions built much of today’s product line: MuleSoft in 2018, Tableau in 2019, Slack (closed in 2021) and Informatica, agreed in 2025. During 2026 the company signed definitive agreements to buy Braze, Contentful, Fin, Listen Labs, Loops and m3ter. Benioff is Chair and CEO. Robin Washington serves as President and Chief Operating and Financial Officer, and Miguel Milano as President and Chief Operating Officer.

DirJournal's Perspective

Editorial analysis

Salesforce commands 23% of the global CRM market by embedding AI agents directly into workflow rather than bolting them on as afterthoughts. This architectural advantage lets enterprises automate entire customer journeys without ripping out legacy systems.

Reviewed by DirJournal Editorial Board, Editorial Board

Frequently Asked

About Salesforce

What does Salesforce do?
Salesforce sells CRM software for sales, service, marketing and commerce teams, with Agentforce AI agents, Slack, Tableau and Data 360 included in its newer editions.
How much does Salesforce cost?
Salesforce pricing starts at $0 (Free Suite).
Where is Salesforce based?
Salesforce is based in San Francisco, California, United States.
When was Salesforce founded?
Salesforce was founded in 1999 and has been operating for 27 years.

Pricing & Plans

  • Free Suite

    $0/ user/month

  • Starter Suite

    $25/ user/month, billed monthly or annually

    Core Features · Audit-Verified

    • ✓Lead, Account, Contact, and Opportunity Management
    • ✓Built-in Sales Flows and Lead Routing
    • ✓AI Automatically Syncs Emails, Events, and Contacts
    • ✓Dynamic Email Marketing and Analytics

  • Pro Suite

    $100/ user/month, billed annually

    Core Features · Audit-Verified

    • ✓Everything in Starter Plus Greater Customization and Automation
    • ✓Sales Quoting and Forecasting
    • ✓Access to AgentExchange
    • ✓Premier Support (add-on)

  • Core

    $195/ user/month, billed annually

    Core Features · Audit-Verified

    • ✓Everything in Professional Edition, plus Premier Success
    • ✓Slack Business+
    • ✓Tableau Next

  • Advanced

    $395/ user/month, billed annually

    Core Features · Audit-Verified

    • ✓Everything in Core plus enhanced security, more AI and expanded data capacity
    • ✓Sales Programs
    • ✓Backup & Recover, Archive, Data Detect, Security Center

  • Max

    $550/ user/month, billed annually

    Core Features · Audit-Verified

    • ✓Everything in Advanced, plus Advanced Momentum
    • ✓Agentforce for Sales and Agentforce Coworker
    • ✓Salesforce Spiff, Sales Planning, Sales Programs, Salesforce Maps, Tableau Next, and Slack Enterprise+
    • ✓2.75M Flex Credits per org per year

Team · 23 Members

  • Marc Benioff
    Marc BenioffChair, CEO & Co-Founder
  • Parker Harris
    Parker HarrisCo-Founder, Advisor to the CEO
  • Miguel Milano
    Miguel MilanoPresident & Chief Operating Officer
  • Robin Washington
    Robin WashingtonPresident & Chief Operating and Financial Officer
  • Alexa Vignone
    Alexa VignonePresident & Chief Revenue Officer
  • EO
    Erin OlesPresident & Chief Marketing Officer
  • JI
    Joe InzerilloPresident, Enterprise and AI Technology
  • KC
    Kendall CollinsCEO of Government Cloud
  • NS
    Nathalie ScardinoChief People Officer
  • PS
    Patrick StokesPresident, Applications and Marketing
  • RK
    Rohan KumarPresident & Chief Platform and Engineering Officer
  • SN
    Sabastian NilesPresident & Chief Legal Officer
  • LA
    Laura AlberPresident & CEO Williams-Sonoma, Inc.
  • AC
    Amy ChangInnovation and Technology Advisor
  • CC
    Craig ConwayFormer President & CEO PeopleSoft, Inc.
  • AD
    Arnold DonaldLead Independent Director, Former President & CEO Carnival Corporation & plc
  • DB
    David B. KirkFormer Chief Scientist, VP of Architecture; Fellow NVIDIA
  • NK
    Neelie KroesFormer Vice President European Commission
  • SM
    Sachin MehraFinancial Expert CFO Mastercard
  • MM
    Mason MorfitCEO & Chief Investment Officer ValueAct Capital
  • OM
    Oscar MunozFormer Executive Chair & CEO United Airlines Holdings, Inc.
  • JV
    John V. RoosFormer U.S. Ambassador to Japan; Co-Founder, Geodesic Capital
  • MW
    Maynard WebbFounder Webb Investment Network
Technical Grounding
JSON-LDSoftwareApplication
Address
Salesforce Tower
Location
San Francisco, California, United States
Founded
1999
Team Size
250+ employees
Digital Footprint · Technical Entity Graph
  • Website
    salesforce.comHTTPS
  • Schema Type
    SoftwareApplication
  • JSON-LD
    Active
  • NAP Vault ID
    Not assigned
  • Social Profiles
    6 verified profiles
  • Platform Tenure
    New listing
View Technical Schema▸
@type
SoftwareApplication
areaServed
Worldwide
openingHours
Open 24/7

Knows About

AI CRMEinstein AISales AutomationMarketing CloudAgentforceData Cloud

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