Zoho CRM

About

Zoho CRM

Zoho CRM is the customer relationship management app from Zoho Corporation, a privately held software company that Sridhar Vembu and Tony Thomas started in 1996. It launched in 2005, has a Free Edition for 3 users and paid editions from US$14 per user a month on annual billing. Zia AI agents, CPQ, journey orchestration and analytics are built in, and Zoho says more than 300,000 businesses use it.

Zoho CRM sells four paid editions, priced per user per month: Standard at US$14, Professional at US$23, Enterprise at US$40 and Ultimate at US$52 on annual billing, or US$20, US$35, US$50 and US$65 month to month. The Free Edition covers leads, deals, workflows, reports and the mobile app for up to 3 users. Local taxes such as VAT and GST come on top. Standard includes workflows and assignment rules, AI agents, cadences, reports, dashboards and sales forecasting. Professional adds CPQ, email intelligence, process automation and inventory management, while Enterprise adds the AI sales assistant, journey orchestration, territory management and customer portals. Ultimate raises feature limits and adds consulting, migration help and custom AI/ML models. Zia is the AI layer across Zoho's apps. Zia Agents is a multi-agent platform for building and deploying AI agents, and inside Zoho CRM Zia works alongside ChatGPT to rewrite emails and flag anomalies. Zoho Marketplace lists more than 1,000 integrations for the CRM. Zoho Corporation began as AdventNet Inc. in New Jersey in 1996, selling network management software, and took the name Zoho Corporation in 2009. It builds its products in-house instead of buying them, and says it spends more on support and product development than on sales and marketing. The company has more than 19,000 employees and over 60 apps used by 150 million people. Zoho CRM launched in 2005 as an on-demand CRM and became enterprise-ready in 2008, the year Zoho opened its Austin office and passed 1 million users. Bigin by Zoho CRM is a separate, simpler pipeline CRM for small businesses moving off spreadsheets. In 2025 Sridhar Vembu moved to chief scientist to focus on research and development, and Shailesh Kumar Davey became CEO of Zoho Corp. Co-founder Tony Thomas leads Zoho US, Manikandan Vembu oversees zoho.com and Rajesh Ganesan heads ManageEngine, Zoho's IT management brand. Zoho's US office is at 3100 Alvin DeVane Boulevard, Building A, Austin, Texas 78741, and US sales take calls on +1 877 834 4428 from 5:00 AM to 6:00 PM Pacific, Monday to Friday. The global headquarters is Estancia IT Park on GST Road, Vallancheri, in Chengalpattu District near Chennai. Zoho also has US sites in McAllen and New Braunfels, Texas, and Pleasanton, California.