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DirJournal Editorial Verdict

Zendesk is a DirJournal-verified AI-Assisted Customer Support entity.

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Editorial Verification

Full Audit Transparency Report

  • 200 OK StatusVerified

    Primary website is live, secure (HTTPS), and free of malware.

  • Domain AgeVerified

    Real-world domain age (≥1 yr, verified via the Wayback Machine) OR pre-migration legacy ID OR ≥2 years of platform tenure. Survival across multiple search-engine update cycles is itself a trust signal.

  • Schema ValidationVerified

    Valid Organization / ProfessionalService JSON-LD emitted on every page load — checked at render time.

  • Citation ClarityPending Manual Review

    Verified outbound links to at least two authoritative sources (social profiles, sameAs URLs).

  • Operational HistoryVerified

    Minimum 12-month active history in the claimed industry — derived from the business's founding year, Wayback-verified domain age, or listing tenure (any one signal passes).

  • Entity RegistrationPending Manual Review

    Cross-referenced with official state or country business registries.

  • Physical FootprintPending Manual Review

    Verified non-virtual presence via Google Maps or official lease documentation.

  • Active LeadershipData Incomplete

    Confirmation of key team members and executive roles.

    Complete in Dashboard

  • NAP ConsistencyPending Manual Review

    Verified match of Name, Address, and Phone data across platforms.

  • Professional LicensingPending Manual Review

    Verification of required industry-specific certifications or licenses.

  • Sentiment AuditPending Manual Review

    Manual review of third-party reputation signals (BBB, Trustpilot, etc.).

  • Editorial DiscretionPending Manual Review

    Final human review to ensure the business provides genuine value.

This entity has not yet undergone the 12-Point Manual Editorial Audit. The 5 Verified points above are objective system checks this listing already passes; the remaining 7 are manual editorial reviews that still need a human auditor's sign-off.

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About

Zendesk

Zendesk is a customer service software company providing AI-powered support solutions including Answer Bot, agent workspace, ticketing, live chat, and self-service help centres used by over 100,000 businesses in 160+ countries. The platform handles billions of customer interactions annually.

DirJournal's Perspective

Editorial analysis

Zendesk processes billions of customer interactions yearly, positioning itself as the infrastructure backbone for support teams across industries. The company's competitive edge lies in converting repetitive support queries into self-service resolutions through AI, freeing agents for complex

Reviewed by DirJournal Editorial Board

Frequently Asked

About Zendesk

What does Zendesk do?
Zendesk is a customer service software company providing AI-powered support solutions including Answer Bot, agent workspace, ticketing, live chat, and self-service help centres used by over 100,000 businesses in 160+ countries. The platform handles billions of customer interactions annually.
Where is Zendesk based?
Zendesk is based in San Francisco, California, United States.
When was Zendesk founded?
Zendesk was founded in 2007 and has been operating for 19 years.
How can I contact Zendesk?
Contact Zendesk by phone at +1-888-670-4887.
Technical Grounding
JSON-LDSoftwareApplication
Address
989 Market St
Location
San Francisco, California, United States
Founded
2007
Team Size
1-10 employees
Digital Footprint · Technical Entity Graph
  • Website
    zendesk.comHTTPS
  • Schema Type
    SoftwareApplication
  • JSON-LD
    Active
  • NAP Vault ID
    Not assigned
  • Social Profiles
    None linked
  • Platform Tenure
    New listing
View Technical Schema▸
@type
SoftwareApplication
areaServed
Worldwide
openingHours
Open 24/7

Knows About

AI Support TicketingAnswer BotHelp CentreLive ChatCustomer Experience Platform

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