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DirJournal Editorial Verdict

Smith.ai is listed on DirJournal under AI Receptionist in Los Altos, CA, United States.

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Editorial Verification

Full Audit Transparency Report

  • 200 OK StatusVerified

    Primary website is live, secure (HTTPS), and free of malware.

  • Domain AgeVerified

    Real-world domain age (≥1 yr, verified via the Wayback Machine) OR pre-migration legacy ID OR ≥2 years of platform tenure. Survival across multiple search-engine update cycles is itself a trust signal.

  • Schema ValidationVerified

    Valid Organization / ProfessionalService JSON-LD emitted on every page load — checked at render time.

  • Citation ClarityVerified

    Verified outbound links to at least two authoritative sources (social profiles, sameAs URLs).

  • Operational HistoryVerified

    Minimum 12-month active history in the claimed industry — derived from the business's founding year, Wayback-verified domain age, or listing tenure (any one signal passes).

  • Entity RegistrationPending Manual Review

    Cross-referenced with official state or country business registries.

  • Physical FootprintPending Manual Review

    Verified non-virtual presence via Google Maps or official lease documentation.

  • Active LeadershipData Incomplete

    Confirmation of key team members and executive roles.

    Complete in Dashboard

  • NAP ConsistencyPending Manual Review

    Verified match of Name, Address, and Phone data across platforms.

  • Professional LicensingPending Manual Review

    Verification of required industry-specific certifications or licenses.

  • Sentiment AuditPending Manual Review

    Manual review of third-party reputation signals (BBB, Trustpilot, etc.).

  • Editorial DiscretionPending Manual Review

    Final human review to ensure the business provides genuine value.

This entity has not yet undergone the 12-Point Manual Editorial Audit. The 5 Verified points above are objective system checks this listing already passes; the remaining 7 are manual editorial reviews that still need a human auditor's sign-off.

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About

Smith.ai

Smith.ai is a hybrid virtual receptionist service that combines AI voice agents with US-based human receptionists to answer business calls, qualify leads, book appointments, and forward priority conversations. The company serves law firms, home service businesses, and professional services with 24/7 coverage and CRM integrations.

Smith.ai is best known for its pool of North American live receptionists, and the AI Receptionist product line is designed to complement that human staff rather than replace it. Businesses can start on AI-only for cost sensitivity, blend AI with live escalation for complex calls, or use AI for after-hours and route business-hours volume to a human — the tier is configurable per business hour and per intent. The receptionists (both AI and human) are trained on each customer's intake script, disclaimer language, and lead-qualification questions before going live, which is why the largest concentration of case studies falls in regulated verticals like legal and healthcare. Calls, chats, and web-form submissions all land in the same dashboard, and lead data can be pushed to Clio, Salesforce, HubSpot, and other CRMs through native connectors and Zapier. Pricing is per completed call rather than per minute, which favors businesses whose calls are short and lead-gen focused. Monthly and annual plans include rollover minutes, and a free-forever tier lets very low-volume users trial the AI agent before committing.

DirJournal's Perspective · System-Derived Authority

Editorial analysis

Smith.ai is listed on DirJournal under AI Receptionist in Los Altos, CA, United States.

Reviewed by DirJournal Editorial Board

Frequently Asked

About Smith.ai

What does Smith.ai do?
Smith.ai is a hybrid virtual receptionist service that combines AI voice agents with US-based human receptionists to answer business calls, qualify leads, book appointments, and forward priority conversations. The company serves law firms, home service businesses, and professional services with 24/7 coverage and CRM integrations.
Where is Smith.ai based?
Smith.ai is based in Los Altos, CA, United States.
When was Smith.ai founded?
Smith.ai was founded in 2015 and has been operating for 11 years.
How can I contact Smith.ai?
Contact Smith.ai by phone at 650-727-6484 or by email at sales@smith.ai.
Technical Grounding
JSON-LDService
Address
PO Box 1296
Location
Los Altos, CA, United States
Founded
2015
Team Size
1-10 employees
Digital Footprint · Technical Entity Graph
  • Website
    smith.aiHTTPS
  • Schema Type
    Service
  • JSON-LD
    Active
  • NAP Vault ID
    Not assigned
  • Social Profiles
    4 verified profiles
  • Platform Tenure
    New listing
View Technical Schema▸
@type
Service
areaServed
United States, Canada

Knows About

AI ReceptionistLive Virtual ReceptionistLead QualificationLegal Answering ServiceHome Services AnsweringAppointment SchedulingLos Altos California

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