Home Shopping Twitter Customer Service – The Ultimate List of Stores on Twitter

Twitter Customer Service – The Ultimate List of Stores on Twitter

by seosmarty

Twitter can be an awesome shopping tool and one of the best things about that more and more companies provide an alternative customer support via Twitter.

This means, you can reach them within your favorite network and also discuss your issues in public.

So let’s see who you can find on Twitter so far (if you know any more companies, please comment, I will be constantly updating this post).

Cars:

TeslaMotors is another auto company to maintain an active Twitter stream.

Catch all the updates from BMW_USA here.

Renault updates Renault_Live Twitter account (in French).

HarleyDavidson tweets company news and updates.

Toyota USA also maintains their accounts frequently.

Honda also provides necessary updates to their valued customers.

Updates on Lamborghini can be found on Twitter as well.

General Motors’s corporate bloggers “Robyn, Lesley, Wendy, Nuria, and sometimes Adam” tweet to update the world of company news.

All the tweets of Porsche are available here.

The official Twitter account of Nissan is also available.

FordCustService, updated by Shawn Lollie marketing specialist at Ford, this Tweeterfeed answers customer’s concerns and make it clear they value every customer. In reality, it is more like a support group:

FordCustService

Finance and Business:

HRBlock is the Twitter account by Tax company and software provider called H&R Block. Their Twitter profile is set to answer customers’ questions as well as share business news.

Kelly from Quicken Loans will answer any of your mortgage questions.

Chubb is another top financial company in North America and Canada.

According to reports, American Express is the finest financial company in the USA.

New York Life Insurance is another growing financial and insurance company in the States.

Fannie Mae tweets here.

Another financial company, USAA tweets here.

TIAA provides all the updates here.

State Farm insurance company “for auto, life, health, home owners insurance and more” can be reached on Twitter for any finance-related questions.

Allstate is another well-known insurance company to be found on Twitter.

Computers, Electronics and Internet:

Dell maintains multiple official Twitter profiles. None of them is officially designed to help customers but the good news is that it has multiple international accounts, so you can ping them depending on what country you are in.

HP is one of the competitors in the market.

All the updates on Lenovo USA can also be found.

Apple support’s also tweets.

Global tweets of Acer are also quite useful for customers.

Honeywell provides all the support as well.

ComcastCares is the most responsive Twitter customer support I am aware of. It has a person behind it who will answer your questions quickly and actually help solve your problem.

Comcast Cares

Embarq is another Internet service to be found on Twitter.

Plus.net is yet another Internet service provider streaming company updates via Twitter.

Network Solutions tweet to build relationships with Twitter crowd and share company news.

Kodak also tweets their news and updates.

ThinkGeek is the great place to buy a geeky device or apparel, besides that they have an awesome Twitter stream to follow.

SanDisk, flash memory cards, mp3 players, USB drives manufacturer, for customer interaction.

Overstock can be followed on Twitter here.

AT&T can be followed on Twitter.

America’s most reliable network, Verizon also tweets.

Updates from USA’s No. 1 choice for satellite Internet, HughesNet can be found here.

Also Read: Three dubious tactics to promote your Twitter account

Traveling and Transportation

JetBlue, a well-known airline ticket provider, has one of the most popular Twitter profiles I know.

British Airways maintain a pretty much active Twitter profile, addressing customers and also answering questions.

Southwest Airlines is another airlines company to be reached on Twitter.

Official account of Delta Airlines is also on Twitter.

Virgin Airlines rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction.

Alaska Airlines is among the major airlines in the U.S.

Going for a cruise? Catch @CarnivalCruise on Twitter to lean their offers and rates.

Learn about Celebrity Cruises on Twitter.

(Fast) Food

Brad from Starbucks posts personal Tweets as well talks to clients.

Starbucks Twitter

Popeyes Chicken and Biscuits tweets new offers and news.

SeamlessWeb, a place to order food online, streams company news and answers customers’ questions.

Whole Foods tweet organic news fresh and advice and can also be reached by customers.

Taco Bell provides updates here.

Plan to have a big, delicious, premium-quality burger? Check out Carl’s Jr. on Twitter.

Wendy’s tweets here.

Hardee’s is another place to have a burger over Twitter.

Dunkin’ Donuts can be caught on Twitter any time. They have enjoyable Twitter stream, so be sure to check them out!

Bigelow Tea is a tea company with Twitter stream updated by Justin and Linda.

Clothes and Fashion

Zappos tweets via their CEO that goes by name “Tony”. The awesome thing about this account is that they follow back almost everyone, this means you can DM them privately.

Zappos Twitter

Nordstrom is another fashion specialty retailer to be found on Twitter.

Pacsun clothing provider uses Twitter to unite its customers’ community.

Old Navy provides necessary updates on Twitter.

The official Twitter account of Levi’s is here.

KEEN, shoes and bags manufacturer, leverage Twitter for customer service and community building.

Onlineshoes.com doesn’t have a Twitter account but you can access their website directly here.

T.J. Maxx Stores welcome their customers’ ideas on Twitter.

Tommy Hilfiger Twitter account is also available.

Threadless, graphic T-shirts manufacturer, use Twitter to update followers of company news.

BustedTees is another manufacturer of T-shirts to be found on Twitter.

Toys

Toys”R”Us is a globally recognized toys retailer tweeting about company special offers and deals.

Get to follow Annalee Dolls Twitter account.

Home

HomeDepot’s spokesman tweets to provide “another way for customers to ask about their projects and our stores”.

Etsy, an online marketplace for home-made products, also has the corporate Twitter profile.

Books

Barnes and Nobles Twitter profile is also available for all types of books.

The booksmith’s account can also be found on Twitter.

For largest independent bookstore, head to Powell’s Books.

Health

GHChealth maintain rather an active and popular Twitter profile.

For routine updates on health, Aetna tweets.

Cardinal Health also tweets.

Polar Electro tweets here.

Post image by foxypar4

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59 comments

Adam Hanin March 30, 2009 - 2:02 pm

Don’t forget @hoovers – insight and support for cusotmers of Hoovers.com

Reply
Adam Hanin March 30, 2009 - 2:04 pm

Also – @GMblogs for official info on everything GM.

Reply
Mahesh Murthy March 30, 2009 - 2:10 pm

Pinstorm is an online marketing company which has had an active Twitter ID for a while: Pinstormer.

Reply
colin March 30, 2009 - 2:38 pm

This is anything but an ultimate list – it’s so depressingly slanted at big brands only. Twitter is used by hundreds of independent businesses to get their message out. This is a very disappointing and under-researched piece.

Reply
csknet March 30, 2009 - 2:52 pm

flykingfisher – Kingfisher Airlines from India

Reply
Twitter Customer Service - the Ultimate List of Stores on Twitter — Hobby Cash: Make Cash Blogging About the Things You Love March 30, 2009 - 3:00 pm

[…] Continued here: Twitter Customer Service – the Ultimate List of Stores on Twitter […]

Reply
Customer Service Twitter Accounts March 30, 2009 - 3:04 pm

[…] much closer to companies. I was surprised to read an article this morning about the exact topic! Twitter customer service: the ultimate list of stores on Twitter talked about how companies have one account and that is for customer service. I thought this was […]

Reply
L. Chase March 30, 2009 - 3:06 pm

Our awesome little flower shop is tweet’n away too! It’s Chezbloom and we are your full service, super creative and friendly flower shop. Tweet Tweet

Reply
Gerald Weber March 30, 2009 - 3:08 pm

Wow what a cool list. I actually use Embarq for my business line and internet service. Pretty cool to know they are on Twitter.

Reply
Timerie March 30, 2009 - 3:15 pm

Thanks for the list! Don’t forget @Etsy of etsy.com

Reply
Anna March 30, 2009 - 3:17 pm

Here are a few more:

@BordersMedia

@1800flowers

@Oakley_Inc

Reply
SurePayroll March 30, 2009 - 3:23 pm

Great list you have started. Here are a few more:

@OmnitureCare – Omniture (Web Analytics & more)
@Lyris – Lyris (Web Analytics & more)
@SurePayroll – SurePayroll (Finance)
@Woot – Woot (Shopping)
@ScotMonty – Ford (Automotive)
@AdamDenison – GM (Automotive)
@GMblogs – GM (Automotive)
@Etsy – Etsy.com (Shopping)
@Threadless – Threadless.com (Tshirts)
@lessaccounting – Lessaccounting.com (Finance)
@BustedTees – BustedTees.com (Tshirts)
@ExactTarget – Exact Target (Tech)
@MarriottIntl – Marriott (Hotel/Travel)
@Overstock – Overstock (Shopping)

Reply
Anna March 30, 2009 - 4:04 pm

Hey Colin, I would say that this is probably more beneficial as a big brand list. There are many independents, but then again, they are usually easier to reach, aren’t they? But being able to talk to the CEO of a huge corporation about your concern is more rare; hence the compilation of a list.

Also, I think the author stated the list will be evergreen; this seems more like the start of a conversation to make this page the ultimate list, not claiming it’s ultimate already 😉

Reply
Hoc March 30, 2009 - 4:29 pm

Well, someone needs to put this in a web 2.0 format so it’s easier to search through. I have another one to add: @xenabeauty (Fashion Jewelry)

Reply
seosmarty March 30, 2009 - 5:00 pm

Thanks tons! I have updated the post with most of the suggestions above. I really meant to mention large stores here, also Internet marketing companies and their Twitter profiles are plenty (me being one of them), so they deserve the whole separate post.

Reply
James March 30, 2009 - 5:04 pm

Global Healing Center is another good online store focused on Natural Health that is on twitter as well. They have a pretty good amount of followers.

http://twitter.com/GHChealth

Reply
Sarah Merion March 30, 2009 - 5:30 pm

Great list! I still think Comcast is my favorite though I have yet to use them…. Comcast is usually the reason for all my headaches. Maybe next time I need to do something I’ll just @reply them.

PS – I want flyertalk.com to get on Twitter.

Reply
Alysson March 30, 2009 - 5:43 pm

Virgin Airlines is a great example of a company using Twitter to its full potential. They rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction. You should definitely check out the @VirginAmerica Twitterstream.

Reply
What is the best web hosting for an online storefront? | v-2.org March 31, 2009 - 9:32 am

[…] Loans Blog – Discover Important Secrets About Best Free …Related Blogs on customer serviceTwitter Customer Service – the Ultimate List of Stores on Twitternancynall.com » Blog Archive » Calling customer service.Finandom dot Com » Blog Archive » Good […]

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@andrearnaud March 31, 2009 - 9:59 am

More Agencies/Digital Media/email marketing/surveys:
@idmedialondon
@razorfish
@daredigital
@agencyrepublic
@syzygyuk
@profero
@ctcthelp (Constant Contact)
@spinnakerpro
@barbariangroup
@bronto
@icontact
@mailchimp
@getresponse
@questionpro
@sensorpro_us
@zoomerang

Reply
James March 31, 2009 - 3:50 pm

Heres another – a big brand not mentioned – Polar @chrispolarusa

Reply
Lynda April 3, 2009 - 6:31 pm

Delight just broke through with 2,000 followers
@Delight_com
http://twitter.com/Delight_com

Reply
Tim April 5, 2009 - 4:52 pm

Check out @acehardwarephx, it is an excellent example of how a group of independently owned Ace Hardware stores in a metropolitan area is using Twitter to notify their followers of specials and events and to link followers to their sales circulars. They also use Twitter to direct them to their Facebook page to help grow their fan base and provide more detailed communications.

Reply
The Ultimate List of Twitter Tools | BrandsAmongMany April 10, 2009 - 10:33 pm

[…] Twitter Customer Service – The ultimate list of Stores on Twitter (great list!) […]

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The Ultimate List of Twitter Tools | ThingsAmongMany April 14, 2009 - 8:54 am

[…] Twitter Customer Service – The ultimate list of Stores on Twitter (great list!) […]

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[…] Twitter Customer Service – the Ultimate List of Stores on Twitter. […]

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David Kranser May 5, 2009 - 6:49 am

Pinnaclemicro.com has a twitter account at http://www.twitter.com/Pinnaclemicro were we give away coupons, run contests and promote our affiliate programs.

Reply
The Ultimate List of People To Follow on Twitter - Media Sosial May 23, 2009 - 12:20 am

[…] Twitter Customer Service – the Ultimate List of Stores on Twitter […]

Reply
Joshua June 4, 2009 - 11:41 pm

@bwcookiecompany

Reply
John Moore June 30, 2009 - 12:27 am

Don’t forget the Grocery Stores. @bilosupersaver has great customer service.

Reply
ToniAnn July 2, 2009 - 5:17 pm

Unbeatable Sale now has a Twitter page
http://www.twitter.com/Unbeatablesales

Reply
alessandro July 6, 2009 - 9:20 am

don’t forget @Mandarina__Duck – Customer service related to the e-shop

Reply
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katie ogle September 22, 2009 - 8:45 pm

Great group to start with

Here is another one for you:

@brodymackfans – clothing for men – http://www.brodymack.com

Reply
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[…] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to […]

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[…] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to […]

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[…] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to […]

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Nicole at Teleflora October 13, 2009 - 5:32 pm

We’re on Twitter, too! @Teleflora

Reply
yokozona » 5 Smart Twitter Tips to Find Shopping Deals October 29, 2009 - 3:06 pm

[…] as well as try to get in contact with them via Twitter. Here’s the most comprehensive list of customer service agents on Twitter I was able to […]

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Deal Gal November 10, 2009 - 10:19 am

Thank you for the list. Already checking it out.

Reply
Become.com November 12, 2009 - 7:25 pm

Become.com is on twitter, too! @Become

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Wholesale April 23, 2010 - 8:08 am

The awesome thing about this account is that they follow back almost everyone, this means you can DM them privately.

Reply
Paul Hopkins May 1, 2010 - 8:01 am

Great list of companies offering customer services via Twitter. Here are some more;

@Otto_de – German mail order company
@cpwcares – Carphone Warehouse
@easyJetcare – Low cost airline
@BTcare – Telecoms
@airberlin – German airline
@virgintrains – Train company

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Jay Neely November 9, 2010 - 7:16 pm

@ColdEEZE – Cold-EEZE, the Zinc lozenge cold remedy company has a twitter account. They’re responding to recommendations and giving away care packages.

Reply
Paycom Payroll Services December 20, 2010 - 3:14 pm

I also appreciate @twelpforce

Reply
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Digital Marketing Company February 14, 2013 - 3:05 pm

The best thing’s that more and more companies provide an alternative customer support via Twitter.

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[…] customer support. Here are some brilliant examples of twitter customer support courtesy of DirJournal […]

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